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Hard Rock Hotel Riviera Maya - All Inclusive

Hotel Rating 4.5 out of 5

KM 72 Carretera Cancun-Tulum  
Riviera Maya, QR 77710
MEXICO

TripAdvisor Rating 4.5 of 5 stars

TripAdvisor Traveler Rating

21202 reviews
DMCA Policy

Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.

870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite.

Location: Riviera Maya - Beach
  • -Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • Student Policy: College Groups with or without chaperones are not allowed.
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs

Deluxe Gold King

View: Garden View

Bedding: 1 King bed. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 Adults, 1 child, 2 total.

Maximum of 1 child through the age of 3 stays free in existing beds with at least 1 adult. Children 4 - 12 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Deluxe Gold Double

View: Garden View

Bedding: 2 Double beds. 

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 3 adults, 1 children, 4 total.

Maximum of 3 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Deluxe Partial Ocean View Double

View: Partial Ocean View

Bedding: 2 Double Beds. 

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits:  3 Adults, 1 children, 4 total.

Maximum of 3 children through age 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back.

Diamond king

View: Garden view; close to main facilities

Bedding: 1 King bed. 

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 0 children, 2 total.

Hard Rock is more than a vacation - it's a lifestyle. And to prove it, we jam packed these legendary digs with non-stop extras and no-limit luxury.

Rock Royalty Partial Ocean View King

View: Partial Ocean View

Bedding: 1 King Bed. 

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 adults, 1 child, 2 total.

A maximum of 1 child through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.

Rock Royalty Partial Ocean View Double

View: Partial Ocean View

Bedding: 2 Double beds. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits:  3 Adults, 3 children, 4 total.

A maximum of 3 children through age 3 stay free in existing beds with at least 1 adult.Children 4 - 17 are surcharged.

You are now all-inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.

Deluxe Sky Terrace 1 Bedroom

View: Partial Ocean View

Bedding: 1 King bed. 

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 2 Adults, 1 Child 2 total.

Let's amp things up and blow some minds with unparalleled access to the things in life that Rock. Step up and enjoy!

Deluxe Grand Sky Terrace Two Bedroom

Bedding: One room with a king bed and a second room with two double beds. 

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 5 children, 6 total.

Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs live it up and rock the show in style.

Deluxe Family 2 Bedroom

formerly Deluxe Family effective 8/12/22

View: Garden or Resort View.

Bedding: Connecting rooms with 1 king bed and 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits:  5 adults, 5 children, 6 total.

Maximum of 5 children through the age of 3 stay free in existing beds with at least 1 adult. Children 4 - 17 are surcharged.

Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras.

Rock Suite Ocean Front (Two Bedroom) with PA

Rock Suite Ocean Front (Two Bedroom) with Personal Assistant

View: Ocean Front View

Bedding: 1 king bed in the 1st bedroom and 2 double beds in the 2nd bedroom.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 2 children, 6 total.

This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay.

Rock Suite OF Rooftop Lounge (2 Bdrm) w/ PA

Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with Personal Assistant

View: Ocean Front View

Bedding: 1 King bed & 2 double beds. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 2 children, 6 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: Two bedroom suite equipped with a dining and living room area.

2,583 sq. ft. including terrace.

Rock Star Suite Ocean Front (2 Bedroom) with PA

Rock Star Suite Ocean Front (Two Bedroom) with Personal Assistant

View: Ocean Front View

Bedding: 1 room with King bed & second room with 2 double beds.

Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 6 adults, 2 children, 6 total.

Maximum of 2 children through the age of 3 stay free in existing beds with at least 2 adults. Children 4 - 17 are surcharged.

Room Description: Two bedroom suite, one room with a king bed, and a second room with two double beds. All of yourRockRoyalty Level amenities are already included in thisroom category so you may rock on– my highness.

5,166 sq. ft. 

Run of House

Bedding: 1 King bed or 2 double beds. Category Room Requests are not guaranteed. They are based on availability upon check-in.

Occupancy limits: 4 Adults,  3 children, 4 total.

Cava Roja

Travel through Spain with a variety of exotic dishes and traditional tapas. It’s all topped off with endless servings of house Sangria, fine wine, and beer.



Ciao

Savor the finest Italian specialties a la carte as you take your taste buds on a journey to the heart of culinary paradise. We've got your favorite table ready and waiting.



Faro

 Gastro Market is a culinary haven, offering a range of delicious options for breakfast, lunch, and dinner. (adults only)


Frida

Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.


HACIENDA AZUL

• Ciao - Italian specialties a la 
carte *
• Le Petit Cochon* - French 
bistro
• Dive - Snacks by the pool
• Caffeto - Breakfast, snacks, &
desserts 


HACIENDA ROJA

• The Market - International 
buffet
• Pizzeto - Brick-oven style pizza
• Frida - Mexican specialties a 
la carte
• Toro - Steakhouse
• Zen - Asian specialties a la 
carte*
• Caffeto - Breakfast, snacks, & 
desserts
• 3 bars
• In room dining


Le Petit Couchon

Serving remarkable dishes a la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside. (adults only)



Pizzeto

Step outside and into a world of flavor with a wood burning stove, crispy brick oven pizza, salads, soups and pasta a la carte.


The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.


  • Cuisine: International

Toro

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte.


UMO

Maintaining cultural traditions and cooking methods at the forefront, UMO offers Mexican Yucatan cuisine using local and seasonal ingredients. As smoke and fire play an integral role in the food preparation, UMO houses a Mayan PIB oven, an underground earth oven, where menu items like pork can be smoked, baked or steamed. Enjoy handmade artisanal tortillas and guacamole all while taking in the customs of Mexican gastronomy.(adults only)


Various Lounges/Bars

- Caffetto.

- Dive Bar (Hacienda Azul Section).

- Float Bar.

- Sun Bar.

- Martini Bar (Hacienda Azul Section).

- Heaven Bar and Disco (Hacienda Azul Section).

- Rhythm Bar (Hacienda Azul Section).

- Juice Bar (Hacienda Azul Section).

- Lobby Bar (Hacienda Azul Section).




WAI

Experience the culinary delights of the deep jungle at the Thai inspired WAI. Experimenting with spices such as mint, curry and so many more, savor unique and exotic Thai dishes. At the center of this gastronomic journey are the handmade noodles visible from the wok show station. Styled in flavors varying from salty and sweet to acidic and spicy, WAI offers a creative take on the fundamentals of Thai meals. (adults only)


Zen

Asian Specialties a la carte & teppenyaki

From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.


  • Beach†

    -Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape.

    -Rockaway Bay Water


  • Bowling alley†
    Our Bowling Alley features two lanes for mini bowling and four lanes for regular bowling, offering something for everyone. The mini bowling lanes are perfect for kids and beginners, with a minimum age requirement of 4 years, while the regular lanes are suitable for ages 6 and above. Please note that all minors under the age of 12 must be accompanied by an adult. 
  • Children's pool

    There is 1 zero-entry children's pool on =site. This legendary pool features good tunes, great activities, and snacks served all throughout your stay.


  • Children's program, onsite

    • Hard Rock Roxity Kids Club™

    The Kid's Club is for children from 4 to 12 years of age. The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week, featuring non-stop entertainment for even the smallest of rock stars.


  • Direct access to a beach
  • Fitness center on-site

    • Body Rock® Fitness Center featuring state-of the-art fitness and weight training equipment.


  • General†
    • Rock Shop® & Luxury stores - $
    • Sound of Your Stay®
    • Swimming, snorkeling, paddle boarding & kayaking in the resort’s private oceanside beachscape
    • Rockaway Bay Water Park
    • KIDZ BOP Experience
    • Music Lab
    • Water slide
    • Tennis courts, bicycles, & climbing wall
    • WreckTangle - $
    • Escapology Escape Room - $

  • Hot tub
    4 outdoor hot tubs are available on-site. 
  • Motorized Water Sports†
  • Non-Motorized Water Sports
    Enjoy a variety of outdoor water sports, including:

    - Kayaking.
    - Paddleboats.
    - Snorkeling.
    - Scuba diving demonstrations.

  • Pool
    • 4 pools, including a kids’ pool
  • Spa†
    • Rock Spa® – 50 treatment 
    rooms - $, hydrotherapy
    rooms, Rhythm & Motion 
    beds and a Temazcal Hut.

  • Teen programs†
    HyperX Gaming Lounge Riviera Maya
    Escape to a gamer's paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue.

    The HyperX Gaming Lounge Riviera Maya offers a selection* of gaming for Everyone, Teen 13+ and Mature 17+ including:
    - Call of Duty Vanguard
    - Overwatch
    - Minecraft
    - Among Us
    - Fall Guys
    - Rainbow Six Siege
    - Rocket League
    - Valorent
    - Hearthstone
    - Apex Legends
    - League of Legends
    - Dota 2
    - Warzone
    - Fortnite
    - FIFA 22
    - Madden NFL 22
    - Mario Kart 8
    - Pokémon
    - And More!

    *Subject to Change- game offerings and titles always evolving with the latest trends

  • Tennis court
  • Water activities†

    The Rockaway Bay Water Park at Hard Rock Hotel Riviera Maya includes a variety of great attractions for adults and children, including: 

    - 9 slides of different sizes for children and teenagers.

    - 8 slides of different sizes for children.

    - 6 high-speed slides for teenagers and adults.



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† Fees may apply
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